Transportation Booking Policy

1. Introduction

This policy outlines the terms and conditions under which MY CARNIVAL MATCH ® (“the booking platform”) connects passengers with transportation providers for pre-booked transportation services. Our aim is to ensure a seamless, reliable, and safe transportation experience for our customers to their specific destinations or events.

2. Booking and Pricing

Passengers can book transportation services through our platform up to a certain date specified for each transportation option.
The price for each transportation service will be displayed at the time of booking. This price will be valid up to the specific date mentioned during the booking process.
All bookings must be confirmed and paid for through the platform to be considered valid.

3. Provider Responsibilities

Upon booking confirmation, passengers will be connected with their designated transportation provider.
The provider is responsible for offering transportation to the passengers for the specific dates and events as booked through the platform.
Providers must meet all legal and safety requirements for transportation services, including but not limited to vehicle safety standards, licensing, and insurance requirements.
Providers are expected to be at the pickup location at the agreed-upon time. Delays or failure to provide the service will result in penalties as outlined in the provider agreement with the booking platform.

4. Passenger Responsibilities

Passengers are responsible for providing accurate and complete information at the time of booking, including pickup and drop-off locations, dates, and any special requirements.
Passengers must be ready at the pickup location at the agreed-upon time.
Any changes to the booking must be communicated through the platform in accordance with the booking modification policies.

5. Problem Resolution

In case of any problems with pick-up, transportation quality, or transaction issues after payment, passengers are encouraged to reach out to My Carnival Match for immediate resolution.
The booking platform will facilitate communication between the passenger and the provider to resolve the issue. If necessary, the booking platform will take appropriate actions in line with its terms of service and provider agreement, which may include refunds or other compensations.

6. Liability

The transportation provider is liable for fulfilling the transportation service as booked and for adhering to all applicable laws and safety regulations.
The booking platform serves as an intermediary connecting passengers with providers and is not liable for the actions or failures of providers beyond the facilitation of bookings and addressing issues in accordance with this policy.

7. Amendments

MY CARNIVAL MATCH ® reserves the right to amend this transportation policy at any time. All users will be notified of significant changes through the platform.
By booking transportation services through MY CARNIVAL MATCH ®, passengers and providers agree to adhere to the terms outlined in this policy. This policy is designed to ensure a reliable, safe, and satisfactory service for all parties involved.

Payment Timeline

All transportation balances must be paid in FULL by January 19th, 2025. If you are unable to pay any of your payments on time, please contact us for more information about paying off your installment payments.
If you do not pay off your balance by January 19th, 2025, your deposit will be lost and your transportation reservation will be canceled.
You will be subjected to a no-show penalty, and there are no refunds for no-shows.

My Carnival Match's No-Show Protection

My Carnival Match No-Show Protection covers both travelers and drivers.
Charging the full cost upfront ensures that travelers are committed to the days they booked and that drivers are paid for their work.
This protects everyone from last-minute cancellations and no-shows, ensuring a great experience for both the driver and the traveler.
In the unlikely event that the driver does not show up, travelers will receive a full refund for that trip.

Shared Trips Terms

Booking Confirmation

I understand that I am booking shared group trips. Transportation will be provided from February 26th to March 4th, 2025, to and from events with various groups of travelers. Routes may involve multiple pick-ups and drop-off locations to accommodate the needs of all passengers.

Timing and Departure

Transportation will leave promptly at the scheduled times in order to fully enjoy all planned events. A 15-minute grace period will be allowed at each pick-up point. After 15 minutes, any absent passengers will be considered no-shows, and the driver will depart without them. There will be no refunds for no-shows.

Carnival Monday and Tuesday Initial Return Boarding

Passengers will board around 9:00 PM on Monday and Tuesday or earlier if agreed upon by the group. Expect to be out all day as return trips won’t be available before 7:00 PM. Maxi Taxi departs from Port of Spain by 10:00 PM to drop passengers at their accommodations.

Flight Departure Accommodations

Passengers whose flight departure times are scheduled between 12:00 AM and 3:00 AM on Ash Wednesday must notify us in advance. This will allow us to arrange transportation schedules to ensure timely arrival at the airport.

Upgrading Bookings

If you wish to upgrade your booking from one ride per day to two rides per day, you will be charged the difference in cost at the standard rate of $60 per ride, regardless of the original booking rate. Upgrades must be made at least 72 hours before the scheduled event.

Non-Refundable Rate

Reservations made under the 2 Rides per Day promo of $59.89 up to $99.89 are non-refundable. This rate offers a discount in exchange for less flexibility in terms of cancellation and changes.

Trip Guidelines

Transport will be provided to and from the events for various groups of travelers. Routes may have 3 to 4 pick-ups and drop-offs per route.
Approximately 15 minutes after the event’s scheduled start time, the driver will begin picking up travelers on its route.
Please note that your pick-up time will be determined by multiple factors including the departure location of the driver, the location of other groups, and the route to the event.
The estimated time of arrival will be communicated to you 2 days before the event. We reserve the right to change your pick-up time 8 hours before the event begins.
Once the Maxi arrives at your location you will receive a text or phone call to alert you that the driver is outside. There will be a 15-minute grace period to allow you to board the vehicle. After 15 minutes, you will be considered a no-show, and the driver will depart without you.
As of 12/9/2023, there will be no 15-minute grace period for pick-ups. You’ll have the ability to track the Maxi in real-time as it approaches your pick-up location. These changes are aimed at improving the overall experience for everyone using our service. All travelers must be ready to board the Maxi within 5 minutes of its arrival. Any traveler that fails to be on board the Maxi within 5 minutes will be considered a no-show.
For those who do not communicate that they do not wish to attend or opt-out of an event they booked transportation for and the Maxi still shows up at their hotel or Airbnb and is a no-show, please be aware that a no-show fee of USD 20 will be charged to your credit card.
There will be no refunds for no-shows.
By booking transportation with My Carnival Match, you agree to the following terms:
- My Carnival Match LLC or its partners are not responsible and will not be held liable for any delays caused by travelers boarding the Maxi late. This includes traffic on routes to the destination and/or leaving events from parking lots or waiting areas, but is not limited to:
  - Road construction and traffic jams
  - Events that result in delays over 30 minutes (e.g., police checkpoints, lost travel buddies, etc.)

Cancellation and Refunds

If you need to cancel, you can do so before September 1, 2024, with a 7% processing fee. From September 1 to November 19, 2024, cancellations incur a 12% fee. After November 19, 2024, refunds are subject to extenuating circumstances, including event/fete cancellation by the host/promoter, in which case a 60% refund will be issued. For further queries, email us at customerrelations@mycarnivalmatch.com.
My Carnival Match reserve the right to update this policy at any time without prior notice and or cancel your reservation without prior notice. In the event that we cancel your booking, your payment will be refunded in full.

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